Terms & Conditions

REGISTRATION

Purchases in the e-shop sjspotterydesigns.com are made ONLY by users registered in the e-shop. Registered are the users who have completed the registration process on sjspotterydesigns.com in the following way:

The user enters his username * (username), his e-mail address and sets the password he wants, following the automated procedure of the e-shop.

The user must use, as an identification code (username) in the e-shop an e-mail address (e-mail), which legally belongs to him, or for the use of which he has obtained the permission of this holder, which is true and under the complete and exclusive control of it.

In any case, the user is solely responsible for the email address, which he declares and uses on the e-shop website and is obliged to repair any damage to sjspotterydesigns.com or a third party from the use of email address in violation of the above.

These identification and passwords (username / password) are strictly personal for each user and should not be disclosed to any third party.

Users are responsible for all transactions carried out with personal passwords and are obliged to immediately notify sjspotterydesigns.com of any unauthorized use that may be made with them, otherwise sjspotterydesigns.com is not responsible for any damage to the user by arbitrary or illegal use of personal passwords by third parties.

Sjspotterydesigns.com is entitled at any time to terminate the provision of these services to the user and to deny any current or future use of the e-shop, in case of violation of the above terms.

Sjspotterydesigns.com reserves the right to request from users further information for the confirmation of the declared data or any data concerning the legal use of the electronic address declared in the e-shop. In case the visitor / user does not take the above actions or sjspotterydesigns.com finds out that the user is not the legal owner of the e-mail address, sjspotterydesigns.com reserves the right to delete him from the e-shop.

CHARGES

24% VAT is included in all product prices and the detailed price list is posted on the website. The full charges of the products are notified to the user before the completion of his personalized order. The company sjspotterydesigns.com reserves the right to modify the prices at its discretion by updating the price list.

COOKIES

We use cookies on our website to manage logins, to provide personalized websites and to customize advertising and other content to reflect your particular needs and interests. Cookies can also be used to compile anonymous, cumulative statistics that allow us to understand how the public uses our site and help to improve its structure and content. to verify your personal identity from this information. You can modify your browser settings to reject some or all cookies. You should be aware that some features are only available through the use of cookies and if you choose to decline cookies, these features may not be available.

Informative e-mails (newsletters)

Sjspotterydesigns.com regularly sends informative emails, which contain technological news, information about products, services and offers of sjspotterydesigns.com. The informative e-mails (newsletters) are sent only if the user chooses it and for as long as he wishes. The user can be deleted at any time from the list of recipients of the newsletter, through the link that exists in it. The newsletters may be marked by the user’s e-mail service provider as spam and end up in the spam folder. For this reason it is suggested to save the shipping address of sjspotterydesigns.com in the user’s safe list.

Sjspotterydesigns.com sends automated informative messages (email) to the user about the progress of the user’s order, the sending of which is a condition for the correct provision of the services of sjspotterydesigns.com. The user must make sure that they can reach him, keep them throughout the duration of his transaction and inform sjspotterydesigns.com without delay, contacting Customer Service in case he does not receive them.

Shipping & Returns Policy

Shipping Policy

SJSPotteryDesigns will take 1-2 weeks to prepare your order for shipment.

The delivery date is based on your purchase date, the recipient’s location and the shipping carrier.(Usually DHL Express).

After you complete your order and the products are shipped you will get a tracking number in your registered email.

Shipping costs for all our products are free of charge.

Return policy

Orders can be cancelled without charge prior to shipping. Our representative will contact you with details in order to return your payment. Once an order has been shipped items can be returned and refunded. Please note that your original shipping costs will not be refunded. Items can only be returned within 30 days of delivery. You can expect a refund within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any taxes. Please do not return any item without contacting us first.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 5 days of delivery. Please supply your order number and item number from your confirmation e-mail. Please also provide a photo with the damaged item in the packaging. We will make every reasonable effort to assist you with your return. If there is extensive damage to an item, contact us immediately stating your order number available.

Lack of stock

We are making every effort so that items are in stock. If an item is out of stock there will be a delay in your order. If the item cannot be sent at a reasonable time we will inform you via email and refund your order.

SECURE TRANSACTIONS

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

CONTACT INFO

If you have any question you can contact us : Tel 0030 210 324 4770 – info@sjspotterydesigns.com | Vyronos 5 Athens (Plaka) 105 58 – GREECE